Terms & Conditions
Welcome to The Firewall Creative. These Terms & Conditions govern your use of our website and the custom digital services we provide. By accessing our website or purchasing our services, you agree to these terms in full. If you do not agree with any part of these conditions, please do not use our website or engage our agency.
Website Use
You must be at least 18 years old, or have permission from a parent or legal guardian, to use our website and services. By accessing our portal, you confirm that you hold the full legal authority to enter into a binding agreement.
You are granted a limited, non-exclusive license to use this website strictly for lawful personal or You may use this website for lawful personal or business purposes related to our services.
- Unlawful or fraudulent operations.
- Uploading viruses, malware, or destructive code.
- Copying, reproducing, or distributing our website content without written permission.
Scope of Creative Services
The Firewall Creative provides We provide website design, web development, WordPress development, e-commerce development, SEO, Google Ads management, logo design, and website support. Project scopes, pricing limits, timelines, and visual deliverables are strictly structured inside your personalized digital proposal or quote before production cycles initiate.
Availability Notice: While we aim for continuous uptime across our systems and delivered platforms, we cannot guarantee While we strive to keep our website and services available, we cannot guarantee uninterrupted access at all times due to maintenance or third-party services. or promise our platforms will always remain completely free of third-party software bugs or hosting interruptions.
Pricing, Payments & Delivery
All prices displayed on our website are in USD unless stated otherwise. Quotes for custom campaigns or web interfaces remain locked once the contract or deposit payment is processed, provided the underlying scope is not altered.
Monthly support agreements, SEO, and ad campaigns renew automatically until cancelled in writing according to our Cancellation Policy. Delays in completing payment schedules may result in temporary project holds or temporary suspension of services.
Client Responsibilities & Accounts
To ensure high-quality, on-schedule production, you agree to provide written copy, graphics, branding assets, hosting credentials, and system passwords promptly. Project timelines depend directly on prompt feedback and timely asset delivery.
Where customer logins are generated, you are fully responsible for keeping account credentials confidential and protecting access systems. You agree to notify our lead administrator immediately upon noticing suspicious dashboard activity.
Intellectual Property Rights
Disclaimers & Liability Limits
Our website and custom digital platforms are delivered on an "as is" and "as available" basis. While our engineering standards are highly rigorous, we cannot guarantee:
To the maximum extent permitted by governing Canadian laws, The Firewall Creative shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of revenues, server down-time, software malfunctions, data loss, or business interruption. In all cases, our total liability shall not exceed the direct amount processed for the specific service phase giving rise to the claim.
You agree to indemnify, hold harmless, and defend The Firewall Creative, its owners, and contractors from any liabilities, legal claims, costs, or court expenses arising from your misuse of our services, violation of these terms, or copyright infringement relating to text and assets provided to us for custom build placement.
Termination, Governance & Jurisdictions
We reserve the right to suspend or terminate service agreements immediately without liability if these terms are violated, outstanding invoices remain unpaid, or if abusive, harassing, or threatening behavior is directed toward our engineering and management staff.
These Terms & Conditions are constructed under and governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes arising from these structures shall be settled exclusively in the courts located in British Columbia, Canada.
Need Clarity on Our Terms?
If you have questions regarding payment conditions, software license handovers, ownership protocols, or wish to clarify our creative retainers, please connect with our contact our team.
Business Owner: Rijul Dogra
Phone: +1 (778) 955-7061
Legal Administration: info@thefirewallcreative.com