Refund & Cancellation Policy

If you request a cancellation before work has started and within 12 hours of payment, you may be eligible for a full refund, provided project onboarding and preparation have not yet begun.

Once planning, design, development, research, or any work has started, a full refund is no longer available. A partial refund may be calculated based on completed milestones, after deducting consulting, design drafts, administration, and project management costs.

Payments become completely non-refundable once the project is approved, delivered via email/server, deployed to your active hosting platform, or considered accepted after 5 business days of zero revision requests.

Monthly plans renew automatically unless cancelled. To cancel your service without being billed for the subsequent period, notify us in writing at least 7 days before your next recurring billing cycle begins.

Payments made for active monthly billing cycles are non-refundable. We do not issue prorated refunds, partial credits, or roll over unused support hours or marketing time once an invoice is processed.

Please contact our support channel before initiating a dispute. Open chargebacks without consultation may result in the suspension of live website services, delays in product delivery, and the pausing of all ongoing campaign structures.

Delays caused by missing visual content, copy resources, or delayed signoffs do not qualify for refunds. If projects are inactive for extended periods, they may be placed on hold, subject to scheduling setup fees upon reactivation.