Data Protection & Privacy

Privacy Policy

The Firewall Creative Effective Date: July 2026

At The Firewall Creative, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website or working with us, you agree to the practices described in this Privacy Policy.

1

Information We Collect

Depending on how you interact with our website or services, we may collect the following types of information to fulfill your requests and execute project requirements.

Personal Information
  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Form Submissions
Project Assets
  • Project Requirements
  • Website Credentials
  • Hosting & Domains
  • Brand Assets & Logos
  • Shared Project Files
Technical Data
  • IP Address
  • Browser & OS
  • Device Information
  • Pages & Time Spent
  • Cookie & Referrals
2

How We Use Your Information

We only collect information that is necessary to provide our services and operate our business effectively. Your information may be used to:

Deliver the custom digital services you request.
Process secure payments through trusted providers.
Respond to inquiries and provide customer support.
Share project updates and communicate during development.
Improve our website design and overall user experience.
Maintain overall website security and prevent misuse.
Comply with legal, governmental, and accounting obligations.
3

Client Access & Payment Security

Client Login Credentials

Some projects require temporary access to your website, hosting account, or related systems. Any credentials you choose to provide are strictly used only to complete agreed-upon development services, restricted to authorized team members, stored securely, and completely removed when no longer required or after project completion.

Payment Gateway Security

Payments are processed securely through trusted third-party payment gateways utilizing industry-standard security encryption. The Firewall Creative does not collect, access, or store your complete credit or debit card numbers on our local databases.

4

Sharing & Retention Practices

Information Sharing Limit

We respect your privacy and do not sell, rent, or trade your personal data. Your details are shared only with trusted service providers to operate our business (e.g., payment processors, website hosts, cloud storage, and analytics platforms) or when required by law.

Strict Data Retention

We retain your information only for as long as necessary to complete your project, maintain business records, meet legal/tax obligations, resolve disputes, or enforce agreements. Outdated files are securely deleted where practical.

Cookies & Analytics Tracking

Our platform uses cookies and metrics tools to remember user preferences, verify website performance, and study general visitor behavior to improve your browsing experience. You can easily disable or limit cookies through your browser settings.

5

Privacy Rights & Safeguards

Your Privacy Rights

Depending on your regional laws, you have the right to request access to the personal data we store about you, correct or update inaccurate information, or request complete deletion of your records where legally permitted.

System Safeguards

We utilize secure HTTPS encryption, password-protected systems, restricted internal access rules, and industry-standard security protocols to defend your data from unauthorized disclosure. However, no digital system can be guaranteed 100% secure.

6

External Links & Minor Protection

Third-Party Links

Our site may contain links leading to external websites. We do not manage and are not responsible for the privacy practices, content structures, or tracking policies of third-party platforms. We recommend checking their specific policies.

Children's Privacy

Our services are built strictly for business use and are intended for individuals at least 18 years of age. We do not knowingly compile or maintain data from children. Any such data discovered will be promptly removed from our databases.

7

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our services, legal requirements, or overall business processes. Any updates will be posted instantly on this page with the newly updated effective date displayed at the top. Your continued use of our site signifies acceptance of those changes.

Compliance & Privacy Desk

Have Privacy Questions?

If you have any questions about this Privacy Policy, would like to request access to your files, or need to update or delete your personal details, connect with our management team directly.

Data Lead: Rijul Dogra

Contact Support: +1 (778) 955-7061

Security Team: info@thefirewallcreative.com

3692 E 24th Ave, Vancouver, BC, Canada

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